Customer Service Officer 客戶服務主任

工作內容：
• 提供優質的客戶服務體驗，解答顧客的查詢，收集顧客之意見及建議
• 協助場內各種活動之運作，包括宣傳促銷及展覽活動; 推廣Klub 11會員計劃及促進場內消費
• 負責帶領導賞團，為顧客介紹展覽內容
• 其他由主管所安排之工作

職位要求：
• 最少1年或以上客戶服務相關工作經驗
• DSE或以上程度，具酒店/物業管理相關文憑者更佳
• 以人為本，具良好的人際關係及溝通技巧
• 能操流利國語及英文者可獲優先考慮
• 懂一般電腦操作，如: MS Office, Excel 等

員工福利:
• 每星期5天工作，每天工作9小時; 輪班、輪休制
• 有薪年假12日或以上
• 勤工獎金
• 酌情年終花紅
• 生日假、家庭關懷假
• 有薪產假及侍產假
• 員工推薦獎金
• 進修津貼
• 牙科、門診及住院醫療福利
• 在職培訓
• 員工購物折扣優惠

工作地點：維港文化匯 / K11購物藝術中心

Responsibilities:
• Provide premium customer services, handle customers’ enquiries & complaints; collect and flag VOC with customers within various spots insides K11 MUSEA / K11 Art Mall
• Support the in-mall daily operations include but not limited to promotions and exhibition events, Klub 11 membership program as well as cross selling among the tenants of K11 MUSEA / K11 Art Mall
• Lead the art tour to both internal and external customers, groups and stakeholders; present the content in multi languages, i.e. English, Mandarin and Cantonese
• Perform other duties assigned by supervisors

Requirements:
• Minimum 1-year working experience gained in customer service, hospitality, membership, retail brand or property management industry
• DSE or above, certificate holder in Hospitality Management, Property Management or related discipline preferred
• Customer services oriented with good customer service skills and communication skills
• Fluent in spoken Cantonese, English and Mandarin; knowledge of other foreign language is a plus
• Good computer skills, especially MS Office, Excel

We offer:
• 5 days per week and 9 hours per day; Shift duty is required
• 12-day annual leave or above
• Attendance Bonus
• Discretionary year-end bonus
• Birthday leave and Family-care leave
• Full-paid maternity leave and paternity leave
• Referral bonus
• Education allowance
• Medical coverage includes out-patient, in-patient, and dental benefits
• On-job training
• Staff discount

Working Location: Victoria Dockside / K11 Art Mall

有意應徵者請將個人履歷WhatsApp 至6114 5550或click Apply Now申請。

本集團會保留應徵者的個人資料不超過二十四個月以供日後招聘用途。如集團在此其間出現職位空缺，集團會將閣下的申請交予有關單位/部門考慮。按個人資料私隱條例，閣下有權申請查閱或更改個人資料。若閣下欲行使以上之權利，請與人力資源部聯絡。

Interested parties, please send your updated CVs to us by WhatsApp 6114 5550 or click Apply Now for application.

It is our policy to retain the personal data of applicants for future recruitment purpose for a period of 24 months. When there are vacancies in our subsidiary or associate companies during the period, we may transfer your application to them for consideration of employment. Under the Personal Data (Privacy) Ordinance, you have a right to a request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please contact our Human Resources Department.