Posted on 2021-10-11

Customer Service Officer ($16K-20K, 5-day work, Live chat only)


Our client is a cell phone case producer. They are looking for Customer Services Officer to deal with online enquiries.


  • Resolve matter / follow up with customer enquiries emails
  • Coordinate with production and logistics departments
  • Daily monitoring of customer feedback across social network (e.g. Facebook, Instagram etc)
  • Support adhoc projects / tasks
  • Live chat customer service


  • Prior work experience in customer service, media agency, telemarketing
  • Passion and patience in helping customer with their difficulties
  • Fluent in written / spoken English
  • Experience in e-commerce and logistics industry is highly regarded
  • Able to work independently and effectively
  • Creative, understand the Internet and consumer behavior
  • Proficient in Facebook, Twitter, Pinterest, Instagram and Tumblr
  • Social medial experience and search marketing are advantageous but not compulsory

Work Hours:

  1. Fix Day shift: 10:00-19:00 (5 days per week including Sat/ Sun) - $15K-$16K
  2. Fix Night shift: 23:00-08:00 / 00:00-09:00 (5 days per week including Sat/ Sun) $18K-$20K

Contract Period: Nov 2021-Feb 2022 (4-Month Contract), may convert to permanent role subject to performance


**25 Vacancies, welcome fresh graduate**

Interested parties, please CLICK HERE to apply online. Please note that only short-listed candidates will be notified. All information gathered will be treated in strict confidential and solely used for recruitment purposes.

More job information
  • 16,000 - 20,000 / month
Job Function
  • Kwun Tong
Employment Term
  • Contract
  • Temporary
  • Full-time
  • 0 year - 2 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • 5-day week
  • Insurance plan
  • Medical plan
  • PRC holidays