Job ref no.: CT3129620-01#0124

Customer Service Officer (24 hrs Shift, Banking industry)


  • Banking and Finance industries experience
  • 5-day work, 14 days annual leave
  • Attractive salary package and benefit


Our client is a leading telecommunications company in Hong Kong. They are looking for an outstanding candidate to join their customer service team for virtual bank service division.


Job Responsibilities:

  • Handle customer enquiries and complaints in a timely manner with professional manner
  • Efficiently resolve customer's requests and provide solutions as well as to build strong relationship
  • Develop and manage customers loyalty through quality service
  • Perform administrative work and ad-hoc duties; ensure all cases are kept in system record


Job Requirements:

  • Degree holder in Business Management, Marketing or related field
  • At least 1 year customer service experience from banking and finance background preferred
  • Excellent interpersonal and communication skills
  • Strong customer service and complain handling skills
  • Independent, well-organized and willing to work under pressure
  • Fluent in spoken and written English and Chinese


Benefits / Remuneration:

  • 5 days work
  • 14 days paid annual leave
  • Medical and dental insurance
  • Comprehensive training and excellent career development
  • New joiner’s bonus

Interested parties, please CLICK HERE to apply online or contact at 2899 6180 Mr. Ng. Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

More job information
Job ref no. CT3129620-01#0124
  • 15,000 - 18,000 / month
Job Function
  • Lai Chi Kok
Employment Term
  • Permanent
  • Full-time
  • 1 year - 3 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Medical plan