Job ref no.: CSO-TTH
Hong Kong Housing Society

Customer Service Officer / Assistant Property Officer – North Point

Hong Kong Housing Society

The Job :

  • Provide customer care services, including handle enquiries / complaints. 
  • Perform logistics, reportings,administrative and clerical support duties. 
  • Handle customer visits, enquiries, bookings and complaints to ensure that all customers are well served in a timely, courteous and professional manner. 
  • Coordinate tenants move-in and other nitty-gritty issues. Assist tenants settling in and familiar the usage of various homecare support devices. 
  • Cultivate new interests to tenants by coordinating various lifestyle activities. 
  • Provide personal touch butler services e.g. escort and companion services, errand services, etc. 
  • Conduct activities or participate activities jointly with tenants to encourage their participation and to promote tenants’ relationship. 
  • Comply with all services requirements as well as guidelines and operating procedures. 
  • Provide support to property management team and undertake any other duties assigned by supervisor. 
  • Need to work in holidays / weekends. 

The Person:

  • Degree/Diploma holders with 1-2 years' experience in customer services. 
  • Strong communication and interpersonal skills, self-motivated and can work as a team. 
  • Able to work independently and interested in communicating with elderly people. 
  • Good command of both written and spoken English and Chinese. 
  • Knowledge of MS Windows application, including Word, Excel, PowerPoint and Chinese Word Processing.  

Attractive remuneration package will be offered to suitable candidates. To apply, please send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466 or through online application: http://www.hkhs.com/online.recruit

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

You are welcome to visit our website www.hkhs.com to learn more about us.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society's personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.

More job information
Job ref no. CSO-TTH (CT3115740-01#0186)
Salary
  • N/A
Job Function
Industry
Location
  • North Point
Employment Term
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree