Customer Service Officer, Auto Finance

Responsibilities

• Handle auto loan application and conduct phone verification with customers to fulfil credit assessment requirements, Know Your Customer (KYC) and Customer Due Diligence (CDD) for new account opening.
• Handle telephone enquires from customers / car dealers
• Input data of loan applications, customer’s demographic information for data checking and verification by Credit Reviewer.
• Perform User Acceptance Test for system enhancement
• Handle ad hoc assignments when required

Requirements

• Tertiary education or University
• 1-2 years relevant banking experience in finance sector
• Experience in customer services
• Good communication, telephone manner, interpersonal skill and common sense 
• Good command in English, Cantonese, and Putonghua
• Proficiency in MS Office application

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.ocbcwhhk.com.