Customer Service Officer (Call Centre) - 6-months contract

Responsibilities:

• Handle customer enquiries on Velocity, from incoming call, outbound call and email
• Handle & follow up on documents and data input according to customers’ application
• Perform account maintenance (if needed) for customers to successfully apply for Velocity
• Follow up with customers on activation, simple Velocity guide on set up
• Provide administrative support to the team as assigned
• For team management role, in addition:
  • Assist to prepare monthly progress update
  • Handle escalations
  • Call & quality monitorin

Requirements:

• Form 5 or above (full cert in HKCEE / DSE)
• Min 1 year experience in banking industry (with CS experience in Call Centre is preferable)
• Good knowledge in PC (i.e. MS Office)
• Proficiency in spoken English, Putonghua and Cantonese
• Detail-minded and customer-oriented
• Good communication skill and telephone manner
• Customer and service oriented and able to work under pressure

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.ocbcwhhk.com.