Customer Service Officer (Call Centre) - Customer Services Department

Responsibilities:

• Assist in answering inbound calls regarding enquiries on general banking products & services.
• Provide efficient and quality service to satisfy customers’ needs by following established guidelines.
• Respond to customer enquiries and provide solutions and information within the standard service time
• Handle complaints and collect feedback/suggestions from customers
• Conduct customer satisfaction survey on bank products/services
• Make referrals on investment and / or insurance products to responsible sales staff and bring sales opportunities when handling inbound call
• Meet the productivity standard and achieve the sales quota assigned
• Complete any ad-hoc task assigned by Team Manager

Requirement

• Secondary education or above
• Minimum 2 years’ relevant experience in retail banking, customer service or telesales
• Possess IIQE and HKSI qualifications is an advantage
• Sound knowledge of Personal Banking products
• Able to work independently and under pressure
• Familiar with MS office applications and Chinese Word Processing
• Fluent in written and spoken Cantonese and English, good command in Mandarin is a plus. 

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK , or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise.