Job ref no.: CT3115413-01#7352

Customer Service Officer, Call Centre (Inbound)

China Life Insurance (Overseas) Company Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan

Responsibilities

  • Handle and resolve day-to-day enquiries and requests from customers and different distribution channels (e.g. agents and banks) via phone and email
  • Handle and ensure customer complaints and complex cases are resolved effectively in line with company policies and procedures
  • Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
  • Provide support to management and recommend productivity/service improvement
  • Perform other duties as assigned 

Requirements

  • University degree holder with 2 years of working experience in insurance or customer service field; Form 5 graduates with at least 3 years of relevant experience will also be considered
  • Passed in IIQE Paper I, III and V and MPF intermediaries examination preferred
  • Pro-active, self-motivated, mature and pleasant personality
  • Able to work under pressure with good problem solving skills
  • Excellent service attitude and able to follow through on commitments to customer
  • Proficient in written and spoken English and Chinese.  Fluency in Putonghua is definitely an advantage
  • Good computer skills in MS Office and Chinese Word Processing
  • Candidates with more experience will be considered as Senior Customer Service Officer
  • *Interested parties please send your full resume included expected salary in MS word format by clicking Apply Now below.

 

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More job information
Job ref no. CT3115413-01#7352
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Full-time
Experience
  • 2 years - 6 years
Career Level
  • Entry level
Education
  • Degree