Job ref no.: CT3115413-01#7352

Customer Service Officer, Call Centre (Inbound)

China Life Insurance (Overseas) Company Limited

  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan


  • Handle and resolve day-to-day enquiries and requests from customers and different distribution channels (e.g. agents and banks) via phone and email
  • Handle and ensure customer complaints and complex cases are resolved effectively in line with company policies and procedures
  • Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
  • Provide support to management and recommend productivity/service improvement
  • Perform other duties as assigned 


  • University degree holder with 2 years of working experience in insurance or customer service field; Form 5 graduates with at least 3 years of relevant experience will also be considered
  • Passed in IIQE Paper I, III and V and MPF intermediaries examination preferred
  • Pro-active, self-motivated, mature and pleasant personality
  • Able to work under pressure with good problem solving skills
  • Excellent service attitude and able to follow through on commitments to customer
  • Proficient in written and spoken English and Chinese.  Fluency in Putonghua is definitely an advantage
  • Good computer skills in MS Office and Chinese Word Processing
  • Candidates with more experience will be considered as Senior Customer Service Officer
  • *Interested parties please send your full resume included expected salary in MS word format by clicking Apply Now below.


All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3115413-01#7352
  • N/A
Job Function
  • Wanchai
Employment Term
  • Full-time
  • 2 years - 6 years
Career Level
  • Entry level
  • Degree