Job ref no.: 1800080Q_1541744973

Customer Service Officer (Call Centre - Life Insurance)

AXA Hong Kong

Benefits
  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • K + 1 more

Responsibilities:

  • Handle customer inquiries from different incoming channels e.g. phone, fax, email, digital media,etc.
  • Inform customers by explaining procedures; answering questions; providing information
  • Protect customers' privacy by verifying customer's personal information
  • Maintain communication equipment by reporting problems.
  • Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Update job knowledge by studying new product descriptions; participating in educational opportunities, and undertaking e-learning exam and training
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • Document all call information according to standard operating procedures
Requirements:
  • Post-Secondary / F.5 or above with 1 year of customer service experience.
  • Candidates familiar with Insurance background is an advantages
  • Good spoken and writing in both English and Chinese (Mandarin and Cantonese)
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills
  • Candidates with no concern over shift duty will be given priority
  • Good Computer Literacy

More job information
Job ref no. 1800080Q_1541744973 (CT3116946-01#0175)
Job Function
Industry
Location
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year
Career Level
  • Entry level
Education
  • Diploma or equivalent