Job ref no.: CT3115413-01#7355

Customer Service Officer, Call Centre (Outbound)

China Life Insurance (Overseas) Company Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan

Responsibilities

  • Conduct outbound post-sales calls to reaffirm customers' understanding of the insurance products that they have procured
  • Ensure all post-sales calls conducted are in compliance with regulatory requirements
  • Ensure complex cases are resolved effectively in line with company policies and procedures
  • Assist in preparing regular management reports
  • Participate in relevant system enhancement and UAT
  • Provide support in ad-hoc assignment

Requirements

  • University degree holder with 2 years of working experience in insurance or customer service field; Form 5 graduates with at least 3 years of relevant experience will also be considered
  • Passed in IIQE Paper I, III and V preferred
  • Pro-active, self-motivated, mature and pleasant personality
  • Able to work under pressure with good problem solving skills
  • Excellent service attitude and able to follow through on commitments to customer
  • Proficient in written and spoken English and Chinese.  Fluency in Putonghua is definitely an advantage
  • Familiar with MS Word, Excel and Chinese Word Processing
  • Candidates with less experience will be considered as Customer Service Assistant

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More job information
Job ref no. CT3115413-01#7355
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Full-time
Experience
  • 2 years - 6 years
Career Level
  • Entry level
Education
  • Degree