Job ref no.: 111103/KY (CT3119565-01#0121)
China CITIC Bank International Limited

Customer Service Officer, China Team (Call Centre)

China CITIC Bank International Limited

Key Responsibilities

  • Provide phone banking services to Mainland China customers.
  • Exploit business opportunities and improve product cross-sell ratio.
  • Comply with procedures, policies and regulatory requirements to safeguard customers’ and the bank’s interests.


  • Native Putonghua speaker is preferred.
  • Secondary education or above.
  • 1 year of customer services experience in retail banking is preferred.
  • Good telephone manner and communication skills. 
  • Good command of written and spoken English and Chinese (including Putonghua).
  • Willing to perform shift duty.
  • Fresh graduates will be considered.

For more details about career opportunities with the Bank, please visit our website ; Please apply with full resume stating current and expected salaries email to [our mailbox through CTgoodjobs Apply Now ]

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment.  All employment decisions will be made in a non-discriminatory manner.

More job information
Job ref no. 111103/KY (CT3119565-01#0121)
  • N/A
Job Function
Employment Term
  • Contract
  • Full-time
  • 0 year
Career Level
  • Entry level
  • F.5- F.7 or DSE