Job ref no.: CT3130312-01#4015

Customer Service Officer- city'super

City Super Ltd

Job Responsibilities  

l    Greet customers politely, provide customer services in accordance with the standard operation procedures at store

l    Provide information to customers on product availability, pricing, promotion, membership program, Culture Club events, exchange and refund, home delivery and etc

l    Arrange home delivery service for customers including order listing and preparation of delivery order summary for Supervisor's review and execution

l    Follow the standard guideline on handling the customer comments, feedback and complaints in order to maintain excellent customer relationship

l    Prepare daily customer comments, feedbacks and complaints report for Supervisor's review

 

Job Requirements

l     Diploma or above with 1 year customer service experience 

l     Fresh graduate will also be considered 

l     Detail and positive minded, good interpersonal and communication skills, service oriented

l     Good command of written and spoken Cantonese, English and Putonghua

l     8.5 hours / shift and 7 days off / month & store location: Harbour City

l      Immediate availability is highly preferred

 

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More job information
Job ref no. CT3130312-01#4015
Salary
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
Benefits
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime