Job ref no.: CT3119437-01#0073
China Mobile Hong Kong Co. Ltd. 中 國 移 動 香 港 有 限 公 司

Customer Service Officer (Complaint Handling)

China Mobile Hong Kong Co. Ltd. 中 國 移 動 香 港 有 限 公 司

  • 5-day week
  • 13-month pay
  • Birthday leave
  • Compassionate leave
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 2 more

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 47th on the Fortune Global 500. 

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Department:Customer Feedback Management Department

In this position, you will:

  • Resolve customer feedback and complaints via phone or in writing with courtesy and efficiency
  • Coordinate & communicate with various departments on case investigation
  • Carry out investigations and work closely with relevant parties in resolving disputes and drawing up replies to customers, regulatory bodies and external parties, e.g. OFCA
  • To highlight important issues to management identified in the course of complaint handling for review and service improvement
  • Assist supervisors on customer feedback reports and other ad-hoc projects

To be successful in this position, you should meet the following requirements:

  • HKCEE/DSE/Diploma holder or above
  • 2-3 years’ working experience on customer service fields preferably with experience in complaint handling
  • Well organized with analytical mind, good communication and strong objection handling skills
  • Have interest in using computer, PDA devices and smartphone
  • Proficiency in written & Oral of English, Chinese and Putonghua is must
  • Candidate with less experience will be considered as Customer Care Specialist II and more experience will be considered as Senior Customer Care Specialist

When you work:

  • 5 days work

What you enjoy:

  • Double pay
  • Discretionary bonus
  • Life insurance
  • Medical insurance
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Compassionate leave
  • Staff discount

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

Please submit your application to us by clicking the Apply Now button and send your full resume with your availability, current and expected salary to us. 

More job information
Job ref no. CT3119437-01#0073
  • N/A
Job Function
  • Kwai Hing
Employment Term
  • Permanent
  • Full-time
  • 2 years - 3 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent