Job ref no.: CT3115413-01#5571

Customer Service Officer (Counter Service)

China Life Insurance (Overseas) Company Limited

  • Discretionary bonus
  • Insurance plan
  • Medical plan


  • Provide face-to-face counter services to customers and insurance intermediaries
  • Handle incoming correspondence and customer feedback in a timely manner according to company policies and procedures
  • Handle cashier processing and daily operation of Service Centre
  • Communicate and coordinate with different parties to ensure operation efficiency and effectiveness
  • Perform other duties as assigned
  • 5.5working days per week (Shift duties on Saturday and public holiday are required)


  • University graduate with at least 2 years related experience in insurance or customer service field
  • Passed in IIQE Paper I, III and V preferred
  • Pro-active, self-motivated, mature and pleasant personality
  • Excellent service attitude and able to follow through on commitments to customer
  • Good written and spoken English and Chinese. Fluency in Putonghua is definitely an advantage
  • Good computer skills in MS Office and Chinese Word Processing
  • Candidates with more experience will be considered as Senior Customer Service Officer

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More job information
Job ref no. CT3115413-01#5571
  • N/A
Job Function
  • Wanchai
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Degree