Job ref no.: CT3123861-01#0006
China Life Insurance (Overseas) Company Limited

Customer Service Officer (Counter Service)

China Life Insurance (Overseas) Company Limited

  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Examination leave
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
  • Paid overtime
  • … + 4 more


  • Handle and resolve enquiries and requests from walk-in customers and agents
  • Handle and ensure customer complaints and complex cases are resolved effectively in line with company policies and procedures
  • Handle cashier processing and ensure a smooth operation of Service Centre
  • Handle, check and record all incoming documents on the appropriate register and send them to Head Office
  • Handle correspondence of customer enquiries
  • Provide support to other Service Centres as needed
  • Recommend productivity and service improvement actions
  • Perform other duties as assigned
  • 5.5 days work, willing to take up shift duties and work on weekend & public holidays



  • University graduate with 1-2 years related experience in customer service field
  • Passed in IIQE Paper I, III and V preferred
  • Pro-active, self-motivated, mature and pleasant personality
  • Excellent service attitude and able to follow through on commitments to customer
  • Proficient in written and spoken English and Chinese.  Fluency in Putonghua is definitely an advantage
  • Good computer skills in MS Office and Chinese Word Processing
  • Fresh graduates will also be considered

Application Method

We offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong. 

More job information
Job ref no. CT3123861-01#0006
Job Function
  • Wanchai
Employment Term
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • Asso. Deg or High Dip
  • Degree
  • Master's degree
Require to Travel
  • No travel