Customer Service Officer - Customer Contact Centre (Retail Banking Department)

CMB Wing Lung Bank Limited

Job Highlights

  • Telemarketing
  • Complaint handling
  • Customer service


  • Handle inbound/outbound calls and enquires from e-channels on financial products
  • Strengthen relationship with customers to identify customers' needs and recommend appropriate unsecured loans product to meet their needs so as to achieve business target
  • Handle complaints related to bank products and services
  • Follow up end-to-end application process to ensure the turnaround time meet with the Bank's service standard


  • Minimum 1 year experience of telemarketing or customer services; experience in handling complaint cases an advantage
  • Secondary education or above, with at least 5 subjects at Grade E or above in HKCEE/Level 2 or above in HKDSE
  • Passes in the Insurance Intermediaries Qualifying Examinations preferred
  • Good communication and customer service skills

We offer successful candidates an attractive remuneration package. For candidates who are willing to take up the challenge and build a bright career with us, Please forward your resume with a cover letter by fax or e-mail

The data collected would be used for recruitment purpose only.  Applicants who are not invited for interview within six weeks may consider their applications unsuccessful.

More job information
  • 5-day week
  • Discretionary bonus
  • Medical plan
Job Function
Work Model
  • On-site
Employment Term
  • Permanent
  • Full-time
  • 1 year
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip