Job ref no.: CSG 20191018 (CT3123523-01#0027)
Hitachi (Hong Kong) Limited

Customer Service Officer - Customer Relation

Hitachi (Hong Kong) Limited

Benefits
  • 13-month pay
  • Birthday leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Year-end bonus
  • … + 4 more

Responsibilities:

  • Handle customer complaint in a professional manner (E-mail & Phone)
  • Handle and follow up critical case including case management and investigation
  • Handle and follow up customers’ enquiries and identify possible solutions to settle the case
  • Work closely with other supervisors to achieve service KPI’s
  • Handle ad hoc tasks in Service Department

Requirements:

  • Degree holder in any disciplines
  • Minimum 2-4 years of solid Customer Service and Complaint Handling experience (experience in electronic industry is preferred )
  • Excellent command of spoken and written English, Cantonese and Mandarin
  • Proficient in PC knowledge in MS Office, Chinese word processing (Chongjie/Quick)
  • Strong interpersonal and problem solving skills
  • Detail-minded, self-motivated and with good communication skills
  • Being customer-focused, people-oriented, patient, cheerful and positive
  • Ability to thrive and multitask in fast paced energetic environment
  • High emotional maturity and able to work under pressure
  • Immediate available is preferred

Interested parties please send full resume with present and expected salary to HR Dept to: [via CTgoodjobs Apply Now ]

**Application without expected salary will not be considered**

Personal data provided by job applicants will be treated in strict confidence. All information will only be used for recruitment related purpose.

Visit us at www.hitachi-hk.com.hk for more information.
 

More job information
Job ref no. CSG 20191018 (CT3123523-01#0027)
Salary
Job Function
Industry
Location
  • Shatin
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 4 years
Career Level
  • Non-management level
Education
  • Degree