Job - Customer Service Officer (Day/ Night Shift), Casetagram Limited
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Casetagram Limited

Casetagram® is the world’s first social design service that provides you with a fun and easy way to create custom mobile cases with Instagram and Facebook photos via our patent-pending technology platform.


Casetagram is a start-up founded in October 2011, based in Hong Kong & Los Angeles. We're loved by celebrities around the globe including Snoop Dogg, Lionel Messi and Jamie Oliver. Have you always dreamed of working for a fast paced start-up? Do you get excited about being part of a team who is loved by Mashable and Gizmodo? If yes, then read on!
 

Based in Hong Kong & California, we're a fast growing, cool tech start-up with fans from all over the world! We're looking for a full-time, motivated individual to support the team and our customers

Customer Service Officer (Day/ Night Shift)

Job Ref.CT3107582-01#0019

Based in Hong Kong & California, we're a fast growing, cool tech start-up with fans from all over the world! We're looking for a full-time, motivated individual to support the team and our customers

Job Description:

  • Resolve matter / follow up with customer enquiry emails
  • Coordinate with production and logistics department
  • Daily monitoring of customer feedback across social network
  • Assist in social media posts

Ideal candidate:

  • Prior work experience in customer service, media agency, telemarketing. Candidate with 2+ years of relevant experience may be considered as senior officer
  • Fluent in English (bilingual in Cantonese a plus)
  • Experience in e-commerce and logistics industry is highly regarded
  • Able to work independently and effectively
  • Attention to details and organized
  • Creative, understand the Internet and consumer behavior
  • Proficient in Facebook, Twitter, Pinterest, Instagram and Tumblr
  • Social media experience and search marketing are advantageous but not compulsory

Working Hour: (only one of the following is required and please specify in the application)

  • Day Shift: 10am - 7pm OR
  • Night Shift: 11pm - 8pm
  • Sat, Sun and public holiday shift will be subjected to team rotation manner (applicable to both Day and Night Shift)
     

Ready to join the team?

Email your resume, expected salary to career@casetify.com.

Apply Now
Job Ref No.
CT3107582-01#0019
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