Job ref no.: CTB-06817
PCCW Solutions Ltd

Customer Service Officer (e-Commerce)

PCCW Solutions Ltd

  • 5-day week

The Job

  • Handle customer service hotline, email enquiries and Online Chatting in a professional manner
  • Resolve customers’ requirements or complaints by providing appropriate solutions
  • Collaborate with internal and external teams closely
  • Report to Customer Service Manager

The Person

  • Matriculated or above, with 1-2 years’ experience in customer service or call centre environments
  • Solid experience in customer complaint handling or investigation
  • Knowledge of e-Commerce or Online Store is preferred
  • Good analytical and problem-solving skills
  • Good command of spoken & written English and Chinese. Able to communicate in Putonghua
  • Excellent PC knowledge including MS Word, MS Excel and Chinese Word Processing
  • Customer-oriented, detail-minded, good interpersonal and communication skills
  • Strong passion in delivering a positive customer experience, hardworking and self-motivated
  • Working in Weekend & Public Holiday are required

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, please apply via

Fax : 2989 6309

For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

More job information
Job ref no. CTB-06817 (CT3115165-01#1714)
  • N/A
Job Function
Employment Term
  • Full-time
  • 1 year - 2 years
Career Level
  • Non-management level
  • Degree