Job ref no.: CTB-06817
PCCW Solutions Ltd

Customer Service Officer (e-Commerce)

PCCW Solutions Ltd

Benefits
  • 5-day week

The Job

  • Handle customer service hotline, email enquiries and Online Chatting in a professional manner
  • Resolve customers’ requirements or complaints by providing appropriate solutions
  • Collaborate with internal and external teams closely
  • Report to Customer Service Manager

The Person

  • Matriculated or above, with 1-2 years’ experience in customer service or call centre environments
  • Solid experience in customer complaint handling or investigation
  • Knowledge of e-Commerce or Online Store is preferred
  • Good analytical and problem-solving skills
  • Good command of spoken & written English and Chinese. Able to communicate in Putonghua
  • Excellent PC knowledge including MS Word, MS Excel and Chinese Word Processing
  • Customer-oriented, detail-minded, good interpersonal and communication skills
  • Strong passion in delivering a positive customer experience, hardworking and self-motivated
  • Working in Weekend & Public Holiday are required

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, please apply via https://pccw.taleo.net/careersection/ex/jobsearch.ftl?lang=en&portal=101430233.

Fax : 2989 6309

For more information on other job opportunities of PCCW Solutions, please visit our website at http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/(PCCW)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf

www.pccwsolutions.com/
 

More job information
Job ref no. CTB-06817 (CT3115165-01#1714)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Non-management level
Education
  • Degree