Customer Service Officer (eStore)

Responsibilities:

• Handle customers’ enquiries & complaints regarding the eStore on pre-sales & post sales issues through email and phone in a professional manner
• Follow up after sales service issues include but not limited to delivery, order cancellation, return order and refund arrangement
• Work with eCommerce and Distribution team to ensure timely and quality delivery service
• Responsible for ad hoc assignment if required

Requirements:

• Tertiary educated or above
• Minimum 3 years' working experience in related to customer servicing, with eStore experience is an advantage
• Strong customer service mind and result-oriented towards customer service delivery
• Good command of English, Chinese in both written and spoken (including Mandarin)
• Self-driven in problem solving and proactive team player
• 5 days per week, with 7 days continuously mobile support per month including Saturday, Sunday and Public Holiday (from 9:00am - 10:00pm)

An attractive salary and benefit package will be offered. Interested parties please forward detailed resume stating expected salary to: Human Resources Department, PARKnSHOP (HK) Limited, Watson House, 1-5 Wo Liu Hang Road, Fo Tan, N.T. or email to us.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.