Job ref no.: CT3119645-01#0037
Hip Shing Hong (Holdings) Company Limited

CUSTOMER SERVICE OFFICER (HEADQUARTERS)

Hip Shing Hong (Holdings) Company Limited

Benefits
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Family-friendly Leave
  • Flexible working hours
  • Marriage leave
  • Medical plan
  • Special / extra leave
  • … + 5 more

In this position you are expected to:

  • Handle tenant’s enquiries and resolve complaints on phone in a professional manner, conduct site investigation when necessary
  • Plan and responsible for service enhancement programs, tenants activities, customer experience alignment etc.
  • Be responsible for premises handover
  • Liaise and follow up with all associated parties internally and externally
  • Perform ad-hoc assignments as assigned by superior

The ideal person:

  • Degree holder or above in Hospitality, Property Management or other related disciplines
  • Minimum 2 years' experience in customer service preferably gained from hospitality, property developer or property management companies
  • Mature with self-motivation, positive thinking and adaptable to fast-paced working environment
  • Service oriented, innovative, excellent communication and negotiation skills
  • Good command of both spoken and written Chinese and English
  • Fluency in Mandarin is an advantage

A competitive remuneration package and career advancement opportunities will be offered to the right person. If you are a good team player and ready for the NEXT BIG STEP, please write to us with available date, present and expected salary. You are also welcome to visit our Company's website http://www.hshd.com.hk/en/career for more details.

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All information provided by applicants will be treated in strict confidence and be used for recruitment purpose only.

More job information
Job ref no. CT3119645-01#0037
Salary
  • N/A
Job Function
Industry
Location
  • Central
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 5 years
Career Level
  • Entry level
Education
  • Degree