Job ref no.: 2019_CW_01006 (CT3118200-01#5405)

Customer Service Officer, IPS Account Services

Talent Axis Management Consulting Group Limited

Our client, a well-established bank, is now seeking an experienced candidate to join their team.



  • Handle customer opinion/feedback timely to maintain a high level of customer satisfaction
  • Provide quality phone banking services to different types of customer
  • Process customer requests in a professional manner
  • Keep abreast of the banking knowledge and meet the compliance/regulatory requirements 



  • Diploma or Degree Holder; Form Five with relevant working experience will also be considered
  • Require to work with flexi-hours
  • Strong customer service orientation, with good communication and phone skills
  • Willing to share ideas with colleagues and enjoy teamwork
  • With drive to learn for growth in the banking industry
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • Relevant professional qualification in insurance and investment an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers


Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.

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More job information
Job ref no. 2019_CW_01006 (CT3118200-01#5405)
  • N/A
Job Function
Employment Term
  • Full-time
  • 1 year
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree