Job - Customer Service Officer (Japanese Speaking), Casetagram Limited
FancyBox
Casetagram Limited

Casetagram® is the world’s first social design service that provides you with a fun and easy way to create custom mobile cases with Instagram and Facebook photos via our patent-pending technology platform.


Casetagram is a start-up founded in October 2011, based in Hong Kong & Los Angeles. We're loved by celebrities around the globe including Snoop Dogg, Lionel Messi and Jamie Oliver. Have you always dreamed of working for a fast paced start-up? Do you get excited about being part of a team who is loved by Mashable and Gizmodo? If yes, then read on!
 

Based in Hong Kong & California, we're a fast growing, cool tech start-up with fans from all over the world! We're looking for a full-time, motivated individual to support the team and our customers

Customer Service Officer (Japanese Speaking)

Job Ref.CT3107582-01#0022


Based in Hong Kong & California, we're a fast growing, cool tech start-up with fans from all over the world! We're looking for a full-time, motivated individual to support our customers. This role requires frequent interaction with customers and counter-parties from Japan and thus requiring the candidate to have business proficiency in Japanese.

THE JOB

  • Resolve matter / follow up with customer enquiry emails
  • Coordinate with production and logistics department
  • Daily monitoring of customer feedback across social network
  • Assist in company’s business in Japan

THE QUALIFICATIONS

  • Prior work experience in customer service, media agency, telemarketing. Candidate with 2+ years of relevant experience may be considered as senior officer
  • Business-level written and verbal proficiency in both Japanese (equivalent to JLPT N2 or above, native Japanese speaker is a plus) and English
  • Experience in e-commerce and logistics industry is highly regarded
  • Able to work independently and effectively
  • Attention to details and organized
  • Creative, understand the Internet and consumer behavior
  • Proficient in Facebook, Twitter, Pinterest, Instagram and Tumblr
  • Social media experience and search marketing are advantageous but not compulsory 

If you have a passion for exploring and working with a cutting edge start-up, we'd love to hear from you! Apply with your resume to career@casetify.com, and links to your social networks (i.e. Facebook, Instagram) for our reference.

Apply Now
Job Ref No.
CT3107582-01#0022
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