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Job ref no.: 3950303/001_1525837355
Page Group Hong Kong

Customer Service Officer - Leading Hospitality Group

Page Group Hong Kong

Our client is a reputable hospitality chain with multiple businesses across the globe. Due to business expansion in their Hong Kong office, they are now seeking for an Outbound Sales to join their team to provide customer service to their top clients! If you are a candidate with a strong passion in the travel industry and likes communication with people on a day-to-day basis then this is an excellent role for you!

Client Details

Our client is a fast-growing hospitality chain with a high reputation across the globe. They have a variety of businesses and a Hong Kong office with over 100 staff.

Description

  • Handle incoming call inquiries, complaints and ad hoc request from customers, this includes processing of booking, amendment and cancellation received via telephone, email and fax.
  • Effectively manage a customer interaction, identify needs and offer a solution.
  • Follow up on the feedback, escalation within internal department and customers.
  • Escalate unsolved issue and feedback customer's comments to supervisor for service improvement.
  • Other duties, tasks and projects as assigned at any time.


Profile
  • Minimum Diploma qualification.
  • Customer service oriented with good interpersonal skills.
  • Must have good working attitude and a good team player.
  • Flexible and diplomatic in handling customer complaints issues.
  • Must be willing to work on shifts and working on Public Holiday.
  • Good command of English, Cantonese and Mandarin.


Job Offer
  • 5 days work week
  • Stable working hours
  • Attractive salary package
  • 12 days of annual leave
  • Medical and dental benefits provided

More job information
Job ref no. 3950303/001_1525837355 (CT3115664-01#0096)
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE