Job ref no.: CT3118290-01#0212

Customer Service Officer (Life Insurance)

Advance Resources Personnel Consultants


Customer Services

Core Responsibility:
  • Participate in the hotline to take calls from customers and answer their questions
  • Make out bound calls to customers to ensure we comply with regulations
  • Handle different types of Policy Alterations and Policy
  • Servicing on different types of products efficiently and effectively, such as rider addition, lapse, surrender and reinstatement.
  • Deliver quality customer service and handle enquiries or complaints through multiple channels including letters, telephone calls and emails.
  • Prepare policy endorsements and contract provisions for policy changes.
  • Participate in company projects as necessary, including the testing of new systems and products.
  • Help to design and update manuals, procedures, documentation and reports
  • Recommend changes to procedures/processes and participating in their implementation.
  • Develop and maintain an accurate filing system for the division.
  • University graduate preferred.
  • At least 3 years experience in the life insurance industry preferably Customer
  • Service, with exposure to various type of policy alterations including fund-related transactions and with good knowledge of investment products.
  • Can deal with customers face to face or on the phone.
  • Good command of both written and spoken English and Chinese.
  • Good Mandarin will be an asset.
  • Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing.

Interested parties, please send full resume, expected salary and contact telephone number to “Advance Resources Consulting Group Ltd." by clicking Apply Nowor fax 3011-9424.

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More job information
Job ref no. CT3118290-01#0212
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Degree