Job ref no.: CT3117398-01#0068
The Swatch Group (Hong Kong) Limited

Customer Service Officer - Omega Boutiques

The Swatch Group (Hong Kong) Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan

Responsibilities:

  • Take care and resolve customer queries in compliance of customer service guidelines
  • Responsible for hotline enquiries according to the service standard
  • Monitor the repairing jobs for customers
  • Maintain and update information of customer service system
  • Act as cashier in the shop and manage the POS system
  • Follow up the transfer of repaired goods and spare part stocks
  • Require to work in Omega Boutiques on shift basis

Requirements:

  • University graduate
  • At least 3 years’ relevant working experience in retail or hospitality industry
  • Proficient in Microsoft office and knowledge in SAP is preferred
  • Pleasant, customer oriented and team player
  • Good communication and interpersonal skills
  • Good command of spoken Putonghua, English and Cantonese

The Swatch Group (Hong Kong) Limited is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Applicants who are not contacted within 6 weeks may consider their application unsuccessful. Unsuccessful applications may be kept for another 3 months for being considered for other suitable positions available in our Group. The unsuccessful applications will be destroyed after the said period of retention.

More job information
Job ref no. CT3117398-01#0068
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years
Career Level
  • Non-management level
Education
  • Degree
Require to Travel
  • No travel