Job ref no.: CT3128816-01#9014

Customer Service Officer (perm., double pay, 5-day work, medical cover)

A Plus International Services Limited

This role as ‘Customer Service Officer’ is to support the distribution channels which involve processing applications and policy administration. Reporting to the Operations Management team, you will be proactive and customer-centric in your approach. Key to this role is the ability to successfully maintain and develop relationships with the distribution channels through good customer service delivery in accordance to internal procedures and industry regulations.

Roles and Responsibilities:

  •          Policy application processing
  •          Policy lifecycle administration
  •          Delivering excellent customer service in accordance with procedures and regulations
  •          Day to day correspondence with partners, brokers, and clients

We are looking for a dependable candidate to fill this role. If you have the qualifications below, with passion for customer service and are willing to pursue a career in healthcare and insurance industry, this job is for you!

  •          University graduate from Hong Kong or overseas.
  •          Passed IIQE Paper 1, 2 and 3 an advantage or willing to take and pass IIQE Paper 1 & 2 during the 3-month probation period.
  •          Minimum 1 years of customer service within health insurance is preferable but not a must.
  •          Experience in dealing with brokers, handling policy administration, and have underwriting experience a huge advantage.
  •          Good command of written and spoken English.
  •          Proficiency in Microsoft Office suite.
  •          Positive attitude and strong communication skills.
  •          Self-motivated and well organized.
  •          Team player, yet able to work independently.
  •          Insurance background (International Medical Insurance would be an advantage)

What will you get in return?

  •          Double pay
  •          Five days work
  •          Group Medical and Dental cover
  •          Work-life balance

If you are interested in joining this exciting team, please send your full resume including your CURRENT and EXPECTED salary for our consideration.


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More job information
Job ref no. CT3128816-01#9014
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 1 year
Career Level
  • Entry level
  • Degree
  • 5-day week
  • 13-month pay
  • Medical plan