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Job ref no.: CT3130410-01#0073
Williamselect

Customer Service Officer (Quality Assurance) - Insurance

Williamselect

Our client is a Global Insurance Company and they are looking for a Senior Administrator to join their Customer Service team.

Responsibilities (Customer Services Oriented)

  • Handle enquiries & complains from customers
  • Monitor internal service standard by conducting service quality assessment
  • Ensure alignment of the Business Persistency processes with Operational teams
  • Support implementation of Business Persistency policies and procedures
  • Prepare reports and analyse customer opinions on a regular basis

Education Requirements

  • Fluent in English, Cantonese and Mandarin is a MUST
  • Good command in written Chinese and English

Other Requirements

  • >2 years of experience in customer service, in banking/finance industry will be a PLUS
  • Customer service oriented

Interested parties please upload your CV by clicking Apply Now below.

All information collected will be kept in strict confidence and will be used for recruitment purpose only.

 

More job information
Job ref no. CT3130410-01#0073
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years
Career Level
  • Entry level
Education
  • N/A
Benefits
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Medical plan