Job ref no.: CT3121065-01#1475

Customer Service Officer / Senior Customer Service Officer [12-17k] [HK Island or Kowloon]

E.C. Fix Technology Limited

  • 5-day week
  • Dental plan
  • Gratuity
  • Medical plan

One of the most successful and fast growing IT and human resources solution providers in the region.We specialize in repair and support services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offers a variety of Recruitment/Secondment Services designed to satisfy the Employee’s career and the Employer’s need.We draw upon our experience in the IT industry as well as our network in both Hong Kong and China, in order to provide you with appropriate careers.
Job Description:
  • Support over phone when our end-client encounter trouble with PC.
  • Record the incident and situation reported by end-client.
  • Perform level 1 support on IT incident troubleshooting and incident Ticket Escalation.
  • Provide IT system usage support to the end user.
  • Maintain Service Level Agreement on providing technical support service.
  • Responsible ticket resolving according to case severity


  • Good Phone Manner. Quick Response on over-phone conversations.
  • Basic knowledge of Microsoft Windows & Microsoft Office. Confident in using Word, Excel.
  • Have experience in Windows configuration, display setting, control panel.
  • Proficient in written and spoken English and Chinese with fluency in Mandarin
  • 1 year or above relevant experience in customer services field is preferred.

Opening 1: Location: Tai Koo Office


  • Morning: 08:00 17:00 / 09:00 18:00
  • Afternoon: 14:30 23:30
  • Night: 23:00 08:00
  • Able to work on 24*7 roster basis. Working hours may include non-hours and bad weather (Red and Black Rainstorm Warning / Typhoon Signal No. 8 or above)

Job Ref: JR-0224

Opening 2: Location: Mong Kok Office

Full time:
Mon Sat 11:00 20:00; Sun and Public holiday off.

Part time: (50-60/hr)
Mon Sat 11:00-20:00 on router basis; Sun and Public holiday off.

Job Ref: JR-0222

Opening 3: Senior Role. Location: Tai Koo Office

Working Hours 2pm -11pm ( one hour meal break)

Roster Basis
Occasionally work on Weekend
Occasionally work on Midnight
Depends on Time Schedule Arrangement

Would lead team for projects.

Job Ref: JR-0220

Opening 4: Location: Tai Koo Office

Working Hours 9am-8pm, M-F ( one hour meal break)

Job Ref: JR-0204

***** Please provide your expected salary in your CV for reference *****

Interested party, please send your details resume with current and expected salary to our Human Resources Department by clicking Apply Now with MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.


Call our Recruitment Service Hotline#3105-3741 or WhatsApp@ 9665-1242.

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More job information
Job ref no. CT3121065-01#1475
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • N/A