Job ref no.: JR-0222 (CT3119337-01#3277)

Customer Service Officer /Senior Customer Service Officer [12-17k][HK Island or KowLoon]

E.C. Fix Technology Limited

Benefits
  • 5-day week
  • Gratuity
  • Medical plan

Job Description:

  • Support over phone when our end-client encounter trouble with PC.
  • Record the incident and situation reported by end-client.
  • Perform level 1 support on IT incident troubleshooting and incident Ticket Escalation.
  • Provide IT system usage support to the end user.
  • Maintain Service Level Agreement on providing technical support service.
  • Responsible ticket resolving according to case severity

Requirement:

  • Good Phone Manner. Quick Response on over-phone conversations.
  • Basic knowledge of Microsoft Windows & Microsoft Office. Confident in using Word, Excel.
  • Have experience in Windows configuration, display setting, control panel.
  • Proficient in written and spoken English and Chinese with fluency in Mandarin
  • 1 year or above relevant experience in customer services field is preferred.

Opening 1: Location: Tai Koo Office

Shifts:

  • Morning: 08:00 – 17:00 / 09:00 – 18:00
  • Afternoon: 14:30 – 23:30
  • Night: 23:00 – 08:00
  • Able to work on 24*7 roster basis. Working hours may include non-hours and bad weather (Red and Black Rainstorm Warning / Typhoon Signal No. 8 or above)

Job Ref: JR-0224

Opening 2: Location: Mong Kok Office

Full time:
Mon – Sat 11:00 – 20:00; Sun and Public holiday off.

Part time: (50-60/hr)
Mon – Sat 11:00-20:00 on router basis; Sun and Public holiday off.

Job Ref: JR-0222

Opening 3: Senior Role. Location: Tai Koo Office

Working Hours 2pm -11pm ( one hour meal break)

Roster Basis
Occasionally work on Weekend
Occasionally work on Midnight
Depends on Time Schedule Arrangement

Would lead team for projects.

Job Ref: JR-0220

Opening 4: Location: Tai Koo Office

Working Hours 9am-8pm, M-F ( one hour meal break)

Job Ref: JR-0204

***** Please provide your expected salary in your CV for reference *****

Interested party, please send your details resume with current and expected salaryby clicking Apply Nowour Human Resources Department by Email with MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

CONTACT US!

Call our Recruitment Service Hotline#3105-3741 or WhatsApp@ 9665-1242.

++++More Job opportunities? Visit our website: +++

https://www.ecfix.com/career/

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. JR-0222 (CT3119337-01#3277)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • Below F.5