Job ref no.: CTF-09853 (CT3123398-01#1033)
HKT Services Limited

Customer Service Officer/ Senior Customer Service Officer (Email & LiveChat)

HKT Services Limited

  • Discretionary bonus
  • Insurance plan
  • Medical plan


  • To handle customer enquiries and complaints through hotline, email, web chat and all online channels, and provide one-stop resolution;
  • To handle customer dispute cases with care and professionalism and escalate when needed;
  • To maintain and develop good relationships with customers;
  • To follow the procedures and workflows with internal guidelines and regulatory requirement properly;
  • To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties;
  • To assist on ad hoc assignment.


  • Bachelor Degree in Business Administration, Marketing, Hotel Management or service related discipline;
  • 1 year experience in customer service industry;
  • Effective customer handling and problem solving skills;
  • Knowledge in computer applications e.g. Internet, Microsoft Office and social media platforms;
  • Customer-oriented, proactive, willing to learn, able to work independently;
  • Good command of both written and spoken English and Chinese;
  • Fresh graduates will be considered and provided with professional training.

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to

For more information on other job opportunities of PCCW, please visit our website.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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