Job ref no.: CT3129593-01#4253

Customer Service Officer / Senior Customer Service Officer (up to $20K)

Hong Kong Television Network Limited

What You Will be Doing

  • Handle customers’ inquiries and complaints via call, live chat and email in an efficient and professional manner
  • Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels
  • Provide proactive follow up and quality services
  • Work closely with internal and external parties to ensure timely, efficient and effective service to customers
  • Support special of ad hoc projects to ensure the team runs smoothly
  • Shift duty between 09:00 – 21:00 (including weekends & public holidays)
  • 8 days’ off per month
  • Working Location: Tseung Kwan O Industrial Estate

Who is our Right Fit:

  • HKCEE / HKDSE or above with a minimum of 1 year’ customer services experience preferred
  • Fresh graduate is welcomed
  • Highly motivated and able to work independently with strong sense of responsibility
  • A good team player and desire to work in a team-oriented environment
  • Excellent command of English, Cantonese and Mandarin
  • Proficiency in Chinese word processing & MS Office is essential
  • Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
  • Possess recognized insurance licenses candidates (with pass IIQE examination paper 1, 2, 3) will be an advantage
  • Immediate available is highly preferred

Welcome candidates from  hospitality, aviation, retail and F&B industries whom has solid CS experience and passionate in E commerce.  

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More job information
Job ref no. CT3129593-01#4253
Salary
Job Function
Industry
Location
  • Tseung Kwan O
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
Benefits
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Shuttle bus