Job ref no.: CSO-SA (CT3119217-01#0038)

Customer Service Officer (Serviced Apartment)


The candidate will assist the Leasing Manager to perform day-to-day building management of the serviced apartment and oversee the apartment’s daily operation, maintenance and cleaning services. Duties also included handover / takeover services, follow up services on tenant requests, enquiries, service calls and/or complaints, and monitoring the progress of all daily repair and maintenance services. He/ She will also be responsible for assisting Leasing Team on daily operations, providing administration support, preparing tenancy documents and handling incoming telephone calls and general enquiries.


  • Diploma or Degree holder in any disciplines
  • 1-2 years of real estate related experience, especially in hotel or serviced apartment
  • Proactive fresh graduates will also be considered
  • Proactive and customer oriented
  • Good interpersonal, communication and presentation skills
  • Good command of spoken and written English and Chinese. Proficiency in Putonghua an advantage
  • Able to work independently and under pressure
  • Knowledge of relevant statutory requirements, regulations and licensing requirements is an advantage
  • Good computer skills
  • Shift duty is required

We offer attractive remuneration packages commensurate with experience and qualifications. If you aspire to an exciting and rewarding career, send your resume immediately, quoting your present and expected salaries to our email address at or by mail to Human Resources Department, Sino Group, 11-12/F, Tsim Sha Tsui Centre, Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong.

If the applicant does not receive a response by 15 Feb 2019, the application will be considered unsuccessful. Please read our Personal Information Collection Statement at before submitting your application. Information provided by applicants will be treated in strict confidence and used for recruitment purposes only.

More job information
Job ref no. CSO-SA (CT3119217-01#0038)
  • N/A
Job Function
Employment Term
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree