Job ref no.: 038790

Customer Service Officer (Toys)

Besteam Consultancy

  • Familiar with Microsoft Office operation.
  • Good computer knowledge, experience in SAP R/3 system is preferred.
  • Excellent command of written and spoken English & Chinese/Mandarin.
  • Effective presentation, communication, persuasion skills.
  • Good communication and interpersonal skills, has team-work spirit.
  • Good analytical skill.

General:

  • Follow the order from order receiving to goods delivery. Cooperate with other department to solve the problems. Complete the order under the direction of supervisor.

Responsibilities:

  • Handle a range of program management services for customers.
  • Handle and coordinate orders from item quotation to customers, sample arrangement, customer PO management (from PO receipt to shipment), shipment instruction release, customers required testing, inspection arrangements, and customer service.
  • Oversee direct import or intracompany order fulfillment and respond for order related issue.
  • Communicate with buyers/buying offices, promptly respond to queries, ensure promises are kept, review KPI, maintain and expand relationship with existing customers.
  • Communicate with sales managers and/or buyers/buying offices and internal departments for on time order confirmation and on time shipment deliveries.
  • Act as a focal point for the customer and coordinate problem resolution with internal departments.
  • Provide necessary support for Sales related activities such as during the Toy Show.
  • Support continuous improvement initiatives as directed by the supervisor.
  • Provide/update customers import orders shipping requirements with internal departments and factories for ensuring compliance with retailers’ requirements at the minimal level.
  • Perform ad-hoc project as assigned.

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More job information
Job ref no. 038790 (CT3116513-01#0659)
Salary
  • 20,000 - 25,000 / month
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • N/A