Job ref no.: CT3114388-01#6178

Customer Service Officer

Parkway HealthCare (Hong Kong) Limited

Parkway Pantai Limited (PPL), part of the IHH Healthcare Berhad Group which is dually listed in Malaysia and Singapore stock exchanges, is one of Asia's largest private healthcare providers with operations and investments in Singapore, Malaysia, China and Hong Kong, India, Vietnam and Brunei. It has a network of 23 hospitals, six of which are Joint Commission International (JCI) accredited, and more than 5,000 licensed beds in aggregate. PPL also owns 60 medical centres and ancillary healthcare businesses
In Hong Kong, Parkway provides clients with a wide range of integrated value-based healthcare services through a network of over 450 medical professionals. To cope with our company expansion, we now invite high caliber to join our growing and dynamic team with the following position:

Job Description

  • Handle inbound and outbound calls, customer enquiries and central booking in a professional and timely manner
  • Handle network provider hotline and pre-approval procedures
  • Cooperate with other teams to ensure timely resolution of customer requests and issues

Job Requirements

  • Diploma holder or above with minimum 1 year working experience in customer service industry, preferably in healthcare or medical insurance sectors
  • Strong customer service mindset and skill
  • Good communication and interpersonal skills, and excellent telephone manner
  • Strong sense of team spirit and able to work under pressure
  • Excellent command of written and spoken English and Cantonese, Mandarin is definitely an advantage.
  • Proficient in MS Office applications
  • Immediately available is highly preferred
  • Need to perform shift duties (including non-office hours, overnight and public holidays)

We offer competitive remuneration package and attractive terms to the right candidate.

Interested parties please send full resume with expected salary & available date to HR Department by clicking Apply Now.

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More job information
Job ref no. CT3114388-01#6178
  • N/A
Job Function
  • 1 year - 6 years
Career Level
  • Non-management level
  • Degree
  • Master's degree