Job ref no.: CT3116348-01#2108

Customer Service Officer

Superhub Limited

Benefits
  • Discretionary bonus
  • Medical plan

Do you want to work in a leading company in a fast-growing Cloud Computing industry?  Are you proficient in coordinating and managing service provision? If you also want to gain valuable experience in providing customers with new generation of Cloud Computing services from Global vendors like Microsoft – We want to hear from you!

 

You will be the primary contact to assist customers in onboarding their subscribed Cloud Computing services and to provide them with great and friendly service provisioning support.  You will learn the service provisioning knowledge about the latest Cloud Computing products from Microsoft. You will work in a smart and friendly company culture to deliver, to support and to learn.

 

Key Responsibilities:

  • Validate and process orders for Cloud Computing service subscriptions
  • Coordinate service provision for customer orders using an integrated Business Support System as well as vendor ordering platforms
  • Properly follow the prescribed procedures and workflows to complete the tasks accurately according to internal and external committed timelines and service levels
  • Assign, monitor and escalate dispatched tasks to technical teams and vendors related to service provision till completion
  • Provide first-level customer service, hotline and billing support to the customers
  • Manage customer documents & provide document retrieval support
  • Assist in reporting operations performance and service level results
  • Assist in operation and customer analysis, implementing and testing initiatives for continuous system / operation improvement and service excellence

 

Requirements:

  • F.5 or above in any discipline
  • Min. 1 year relevant experience in customer order provision and service contract administration is highly preferred
  • Good command of spoken and written English and Chinese
  • Good communication, interpersonal and problem solving skills
  • A warm, approachable and helpful manner
  • Passionate, agile, hardworking, patient and willing to learn
  • Proficiency in Microsoft Office and Microsoft Outlook is a plus
  • Immediate availability is highly preferred

 

Benefits:

  • Performance Bonus scheme
  • Medical benefits
  • On-going on-the-job training
  • Annual leave + Birthday leave + Anniversary Leave

 

Who are we?

  • One of leading Microsoft Direct CSP Partners in HK, authorized O365 and Azure service provider
  • Gold Microsoft Partner for 5 years
  • Cloud Hosting business since 2008
  • Largest Hosted Exchange base in HK

 

If you have a passion for providing great and friendly customer service and a desire to be a part of a dynamic and exciting team, please send your latest resume (in Microsoft Word format) with present and expected salary by clicking Apply Now.

 

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More job information
Job ref no. CT3116348-01#2108
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip