Job ref no.: CSO/07/13/CT Ltd

Customer Service Officer Ltd

  • 5-day week
  • Birthday leave
  • Dental plan
  • Marriage leave
  • Medical plan

Responsibilities :

  • Handle customers complaints & enquiries, including answering email & phone calls.
  • Initiate, plan and execute cross-departmental customer- enhancement projects and follow-ups
  • Maintain customer orders
  • Inspect product quality, check order report & side tasks and follow up ad-hoc tasks

Requirements :

  • Degree holder
  • Minimum 1 year experience in CS field
  • Excellent command of spoken and written English (with Cantonese and Mandarin an advantage)
  • Proven experience in replying to email inquiries from customers
  • Computer literate, proficiency in MS Office and  Access
  • Chinese typing an advantage
  • Experience in e-commerce industry will be an added advantage
  • Open minded, flexible and able to work in a highly dynamic, high pressure environment  and meeting tight deadline
  • Logical problem solving skill & able to multi-task.
  • Customer-oriented
  • Able to work under minimum supervision
  • Interested in entertainment & fashion products
  • Must be a team-player
  • Shift duties 5 days a week (including public holidays and weekends)
  • Mon-Fri:  between 8:00-20:00; Public holidays and weekends:  8:00-16:45

We offer a generous remuneration package including Performance Bonus and Long Service Recognition Program, MPF, Medical Insurance, Staff Purchase Discount and Training & Development Program to the right candidate.

Please send your full resume stating our reference code, your current and expected salary to [via CTgoodjobs Apply Now ] for application.

To know more about us, please visit and

All information provided by applicants will be treated in strict confidence and used only for the recruitment purpose in accordance with employer's data policies.

More job information
Job ref no. CSO/07/13/CT (CT3116784-01#0011)
  • N/A
Job Function
  • Kwai Fong
Employment Term
  • Full-time
  • 1 year
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree