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Job ref no.: CT3116244-01#0044
ESF Educational Services Ltd

Customer Service Officer

ESF Educational Services Ltd

Benefits
  • 5-day week
  • Competitive pay
  • Dental plan
  • Insurance plan
  • Medical plan
  • Staff care centre

Responsibilities

Are you a passionate and dynamic person?

If you are a dynamic and friendly team player who is keen to learn more about the educational services sector, this is the opportunity for you!

Responsibilities

The primary role of a Customer Service Officer is to respond to a variety of customer requests and inquiries via the telephone or in person, for a broad range of after-school programmes for children aged 15 months to 18 years. You will be working in an energetic and enthusiastic environment with great exposure to diversity.

The Customer Service Officer:

• Provides help and advice to customers and attracts potential customers by answering product and service questions, and giving detailed responses on course recommendations
• Processes enrolments, payments and other requests in a prompt and accurate manner
• Liaises with teachers/coaches and parents to ensure the smooth operation of classes and perform administration duties as required
• Works to sell courses to potential customers
• Builds up and maintains close relationships with customers so as to ensure service quality
• Resolves problems by clarifying the customers’ concerns and develops feedback procedures to report to responsible parties

Requirements

• Diploma, Associate Degree, Degree Holder or equivalent in any discipline
• 1-2 years relevant experience in a customer service role
• Attentive to detail and accuracy in documentation
• Multi-tasking and problem-solving skills
• High level of customer service orientation and administration skills
• Excellent command of both written and spoken English and Cantonese, with knowledge in Putonghua is an advantage
• Educational sector experience is welcome but not essential

Comprehensive remuneration package includes medical and dental benefits and annual leave. 5-day work per week but work on a rotational Saturday schedule is required.

Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

Closing Date: 31 Jul 2018

For enquiries, please contact Jenny Wong at [via CTgoodjobs Apply Now ].
 

Applications must be submitted online through https://recruit.esf.edu.hk
Step 1: Go to the Registration tab and register. You will then receive an email with an activation link.
Step 2: When your account has been activated, login to the system and click "Job Listing"
Step 3: Check the box next to the job(s) that you wish to apply for and click "Apply & Continue".

ESF is an Equal Opportunities Employer


Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided immediately upon request.


Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection.

More job information
Job ref no. CT3116244-01#0044
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree