The successful candidate will be responsible for handling telephone & email enquiries and resolve customers' complaint in a professional manner. Providing proactive follow-up and premium service to clients and coordinating with various internal departments to ensure the quality of service.
• Matriculation or above with 2 years CS experience in call centre handling customer enquiries and complaints
• Strong customer service mind and result-oriented towards customer service delivery
• Self-driven in problem solving and proactive team player
• Good command of spoken English, Cantonese and Mandarin is preferable
• Shift duty on Monday to Saturday (around 40 working hours per week)
• Night shift is NOT required
A rewarding remuneration package will be offered to the successful candidate. Interested parties please forward detailed resume stating expected salary to Human Resources Department - A.S. Watson Retail Hong Kong, Watson House, 1-5 Wo Liu Hang Road, Fotan, N.T. or email to [our mailbox through CTgoodjobs Apply Now ].
We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.
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FORTRESS has grown into the leading retailer of consumer electronics & electrical appliances in Hong Kong and Macau with over 80 retail stores and over 1,100 employees. Our “Fortress Academy" conducts diversified trainings for all staff regularly on product knowledge, service and management skills, aiming to provide a professional and satisfying shopping experience to our customers.
In 2013, A.S. Watson Group became the first retailer offering accredited Level 2 to Level 4 (equivalent to an associate degree) programmes under the Qualifications Framework (QF) and has so far developed over 900 staff. In 2016, we were the first retailer to launch the “Professional Diploma in Retail Management", a recognised qualification equivalent to a bachelor degree under the QF, which helps develop their personal qualification and professional career path.
Not only do we constantly organize a wide variety of activities for our staff to cultivate a work-life balance atmosphere, but we also encourage our staff join hands with the company to “bring more to community". Come and join us NOW!