Job ref no.: CT3117490-01#8763

Customer Service Officer

Fusion Systems Limited

Benefits
  • 5-day week
  • Dental plan
  • Medical plan

We are looking for keen Customer Service Officer to join our expert team with the goal of growing our business of financial service. ?You will be a member of a distributed and fast-growing team as it defines its own function and modus operandi to best lead our platform along the critical path. You can make a huge impact and have real ownership of the work you do.

 

What You Will Be Doing:

  • Shift work is required (Night Shift: 00.00-09.00; Day Time Shift: 08.00-16.00). Sun and public holiday shift will be subjected to team rotation manner)  
  • Work closely with various co-workers (including Engineers, Sales, Marketing and IT, etc.) in different regions (Asia, Europe and America)
  • Answer chat and calls (and LATER respond to emails)
  • Handle customer inquiries both telephonically and by chat
  • Research required information using available resources
  • Track all interaction according to available Tags and Ticketing Tools
  • Process Tickets according to Scripts where available and ensure complete life cycle
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into CMS if needed
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce required reports
  • Assist in updating FAQ/Solutions documentation
  • Build a strong relationship with customers
  • Avoid churn through a specific training
  • Help improve all of the above

What You Bring:

  • You can adeptly complete customer service orientation and be inventive
  • You have high degree of professionalism, problem analysis and problem solving
  • You are customer oriented with good listening and organizational skills
  • You are pay attention to details
  • You are good at verbal and written communication skills
  • You are good at judgement and adaptability
  • You are a good team player
  • You are stress tolerance and resilience

 Qualification and Requirement:

  • High school diploma or equivalent to degree level
  • Candidate with prior experience in the financial services industry and facing corporate clients will be an advantage
  • A commercial minded self-starter with strong client orientation and work ethic
  • Proficient in relevant computer applications
  • Language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Experience in a call center or customer service environment
  • Knowledge of administration and clerical processes
  • Good data entry and typing skills

 

This is an excellent opportunity to join a growing and dynamic company. We offer a comprehensive remuneration package to the right candidates. If you are looking for a challenging and rewarding career, apply today! 

Interested candidate, please send your CV with salary expectation by clicking Apply Now.

All applications will be treated in strict confidence and for recruitment purposes only. We may retain the applications and refer suitable applicants to other vacancies under Fusion Systems Limited. 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3117490-01#8763
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree