Job ref no.: CT3115703-01#8094

Customer Service Officer

TG Human Resource Services

TG Human Resource is a recruitment and HR outsourcing firm in Hong Kong with offices in Singapore, Shanghai, Taiwan, Tokyo and Malaysia. Since its incorporation in 2009, it has delivered comprehensive services to various companies in the region, e.g. recruitment process outsourcing and payroll process outsourcing.

Consisting of experienced industry experts and HR professionals, TG ensures that our customers’ expectations are always met. Today, TG is a solely-owned subsidiary of the APBA Group, which specializes in delivering cutting-edge HR solutions and technology across the Asia-Pacific region.

Our client which is a leading document management service provider for over 50 years in technology-enabled platforms is looking for a Customer Service Officer.

Duties:
Manage publication projects effectively with other teams, for example, liaising and interacting with the typesetting and translation teams
Take ownership of customer’s issues and provide professional solutions
Manage customer’s interactions, project’s progress, customer’s account and any in-house document
Maintain an orderly workflow according to priorities
Take up ad-hoc duties when required

Requirements:
Diploma or above in any discipline
2-3 years' customer services experience
Strong client-facing and communications skill across English and Mandarin
Proficient in Microsoft Office
Great interpersonal skills, good teamwork
Detail-minded, able to work under pressure
Shift duty is required, with overtime pay and shift allowance

Please send us your CV with last and expected salary by clicking ‘Apply Now’.

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More job information
Job ref no. CT3115703-01#8094
Salary
  • N/A
Job Function
Industry
Location
  • Central
Employment Term
  • Full-time
Experience
  • 2 years - 3 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent