Job ref no.: CT3116302-01#0316

Customer Service Officer


  • Medical plan
  • Year-end bonus

The successful candidate will be responsible for handling telephone & email enquiries and resolve customers' complaint in a professional manner. Providing proactive follow-up and premium service to clients and coordinating with various internal departments to ensure the quality of service.



• Matriculation or above with 2 years CS experience in call centre handling customer enquiries and complaints
• Strong customer service mind and result-oriented towards customer service delivery
• Self-driven in problem solving and proactive team player
• Good command of spoken English, Cantonese and Mandarin is preferable
• Shift duty on Monday to Saturday (around 40 working hours per week)

• Night shift is NOT required


A rewarding remuneration package will be offered to the successful candidate. Interested parties please forward detailed resume stating expected salary to Human Resources Department - A.S. Watson Retail Hong Kong, Watson House, 1-5 Wo Liu Hang Road, Fotan, N.T. or email to [our mailbox through CTgoodjobs Apply Now ].

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.


More job information
Job ref no. CT3116302-01#0316
  • N/A
Job Function
  • Fotan
Employment Term
  • Full-time
  • 2 years
Career Level
  • Non-management level
  • Diploma or equivalent