Job ref no.: F&B/CSO/125-18 (CT3118196-01#0008)
Hong Kong Convention and Exhibition Centre

Customer Service Officer

Hong Kong Convention and Exhibition Centre

Benefits
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 2 more

Responsibilities:

  • Replies customer enquiries and complaints properly and efficiently at both Information Counters and records them in the “Comment and Suggestion" form for reference and follow-up action on a daily basis
  • Performs Hong Kong Ticketing Box Office services at counters, including cash or credit card transactions, exchange for tickets, refunds and amendments of ticket details
  • Communicates customer enquiries and unsolved issues with the designated departments
  • Offers on-site support to the events by checking whether the event set up is properly done, greeting with the organiser and responding to any requests during the event
  • Performs venue checking such as lighting, maintains the lobby area in good condition and notices departments concerned to follow up

Requirements:

  • Higher diploma or above in hospitality, customer services or other related fields
  • Minimum 1 year experience in customer services in a comparable industry
  • Good communication and problem-solving skills
  • Good customer service and interpersonal skills
  • Responsible, presentable and service oriented
  • Good team player and proactive
  • Good command of both written and spoken English and Chinese; Mandarin would be advantageous

We offer competitive salary and package for the right candidate. Interested parties are requested to send resume and expected monthly salary to:

Human Resources Department
Hong Kong Convention and Exhibition Centre (Management) Limited
1 Expo Drive, Wanchai
Hong Kong, China
Fax: +852 2582 7034
E-mail: [via CTgoodjobs Apply Now ]
Website: www.hkcec.com

All information collected will be treated in strict confidence and only be used for recruitment purposes.

Hong Kong Convention and Exhibition Centre (Management) Limited
(Member of NWS Holdings)

More job information
Job ref no. F&B/CSO/125-18 (CT3118196-01#0008)
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 5 years
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip