Job ref no.: CT3119362-01#1919

Customer Service Officer

TG Human Resource Services

Benefits
  • Paid overtime

TG Human Resource is a recruitment and HR outsourcing firm in Hong Kong with offices in Singapore, Shanghai, Taiwan, Tokyo and Malaysia. Since its incorporation in 2009, it has delivered comprehensive services to various companies in the region, e.g. recruitment process outsourcing and payroll process outsourcing.

Consisting of experienced industry experts and HR professionals, TG ensures that our customers’ expectations are always met. Today, TG is a solely-owned subsidiary of the APBA Group, which specializes in delivering cutting-edge HR solutions and technology across the Asia-Pacific region.

Our client which is a leading document management service provider for over 50 years in technology-enabled platforms is looking for a Customer Service Officer.

Duties:

  • Manage publication projects effectively with other teams, for example, liaising and interacting with the typesetting and translation teams
  • Take ownership of customer’s issues and provide professional solutions
  • Manage customer’s interactions, project’s progress, customer’s account and any in-house document
  • Maintain an orderly workflow according to priorities
  • Take up ad-hoc duties when required

Requirements:

  • Diploma or above in any discipline
  • 2-3 years' customer services experience
  • Strong client-facing and communications skill across English and Mandarin
  • Proficient in Microsoft Office
  • Great interpersonal skills, good teamwork
  • Detail-minded, able to work under pressure
  • Shift duty is required, with overtime pay and shift allowance (competitive salary 18-20k)

Please send us your CV with last and expected salary by clicking Apply Now.

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More job information
Job ref no. CT3119362-01#1919
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 3 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree