Job ref no.: CT3118579-01#0114

Customer Service Officer

Toys"R"Us (Asia) Limited

  • 5-day week
  • Birthday leave
  • Education subsidies
  • Extra maternity leave
  • Extra paternity leave
  • Marriage leave
  • Year-end bonus
  • … + 1 more


  • Handle customer enquiries through hotline, email and online chats in a timely, polite and proactive manner
  • Perform loyalty card data entry and general clerical support to the department


  • HKDSE / F.7 or above
  • At least 2 years experience in handling customer service hotline, preferably in retail / service industry
  • Good command of spoken and written English, Cantonese & Mandarin
  • Proficient in MS Word, Excel, Chinese & English word processing
  • Customer-oriented with good telephone manner as well as good communication and problem solving skills

We offer 5-day work week and comprehensive salary package to the right candidate. Please forward your resume stating current/last salary with salary expectation and date available to career.hkg@

Please visit our website at


(All information collected will be used for recruitment related purpose only. It might also be disclosed to other associated companies of Fung Group and Toysrus Group for job matching of similar vacancies.)

More job information
Job ref no. CT3118579-01#0114
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel