Job ref no.: CT3120053-01#0004
Hong Kong Guo Tai Bullion Limited

Customer Service Officer

Hong Kong Guo Tai Bullion Limited

Benefits
  • 5-day week
  • 13-month pay
  • Medical plan
  • Year-end bonus

Responsibilities:

  • Act as our service representative to handle all customer inquiries, including calls, email and online live chat
  • Deliver quality customer service , follow up and handle inquiries or complaints with good communication skill, friendly and polite manner
  • Liaise with internal departments to solve customer problems and request
  • Shift duty from 9:30 a.m. to 11:00 p.m. is required


Requirements:

  • From F5 or above graduate with good knowledge in computer, accurate Chinese typing,
  • Good command in spoken and written Chinese, including Mandarin
  • Good communication, interpersonal, problem solving skills
  • Availability is highly preferred


Offer:

  • 5 Days Work
  • Bank Holiday
  • Medical benefits
  • Meal allowance
  • Double pay
  • Year-end Performance Bonus

 


職責:

  • 處理所有客戶諮詢,包括電話,電子郵件和線上即時聊天;
  • 跟進和處理查詢或投訴,具有良好的溝通技巧;
  • 與內部部門聯絡,解決客戶問題和要求;
  • 需輪班工作(上午9:30至下午11:00);


要求:

  • F5或以上畢業,具有良好的電腦知識,懂中文打字 40 字(每分鐘);
  • 良好的中文口語和書面表達能力,包括普通話;
  • 良好的溝通,人際關係,解決問題的能力;
  • 即時上班者優先;


福利:

  • 5天工作
  • 銀行假日
  • 醫療福利
  • 膳食冿貼
  • 雙薪及年終獎金

 

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More job information
Job ref no. CT3120053-01#0004
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip