Job ref no.: CCC0119 (CT3119322-01#0102)
Principal Trust Company (Asia) Limited

Customer Service Officer

Principal Trust Company (Asia) Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Customer Service Officer (CSO) strives to provide the absolute best customer experience on a daily basis. Responsible for managing all customer inquiries pertaining to account, member enrollments, terminations, contribution or general inquiries with a focus on customer satisfaction. CSO works in a fast paced team environment to support Principal’s services on MPF and Mutual Fund offerings. CSO must be willing to help drive process improvement, in an effort to always exceed customer’s expectations. The Customer Contact Center Team has a proven track record for upward movement for high performing individuals.


  • Taking inbound calls within a call center environment and handle customer inquiries through electronic means
  • Occasion handle of walk-in customers
  • We shall provide training on our in-house pension system and pension products. The role is required to provide service on processing member enrollments, terminations and group changes in accordance with the company procedures, policies and local regulations
  • Maintain accurate records and complete documentation of customer contact center functions
  • Assist in preparing relevant materials in response to client enquiry and requests and provide administrative support to other team within the departments in a professional manner
  • Perform other job related duties and special projects as required



  • Exceptional customer service and listening skills
  • Excellent interpersonal, written and verbal communication skills
  • Good organizational skills and the ability to work effectively as part of a team in a busy customer driven environment
  • Strong analytical abilities to research, extract, summarize, and communicate complex or diverse information preferred
  • Attention to detail; data entry accuracy
  • Demonstrate best in class telephone etiquette
  • Requires knowledge of company products and customer service activity


  • Associate Degree or University graduate or equivalent
  • Experience in handling enquiries for banking/financial services/MPF and ORSO schemes is preferred
  • Experienced candidates will be considered for a senior/supervisor position
  • Good command of spoken & written English and Chinese, Mandarin is a plus
  • Proficient in MS Word, Excel and PowerPoint
  • The role may be required on shift duty

Please apply in confidence with full resume, current and expected salary, date of availability and quoting reference no. CCC0119 in the subject line and email to pihkhrbp@

We are an equal opportunity employer and welcome applications from all qualified candidates. All information received will be kept in strict confidentiality and for recruitment purpose only.

Only shortlisted candidates will be notified.


More job information
Job ref no. CCC0119 (CT3119322-01#0102)
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Full-time
Career Level
  • Entry level
  • Asso. Deg or High Dip
  • Degree