Customer Service Officer (CSO) strives to provide the absolute best customer experience on a daily basis. Responsible for managing all customer inquiries pertaining to account, member enrollments, terminations, contribution or general inquiries with a focus on customer satisfaction. CSO works in a fast paced team environment to support Principal’s services on MPF and Mutual Fund offerings. CSO must be willing to help drive process improvement, in an effort to always exceed customer’s expectations. The Customer Contact Center Team has a proven track record for upward movement for high performing individuals.
Please apply in confidence with full resume, current and expected salary, date of availability and quoting reference no. CCC0119 in the subject line and email to pihkhrbp@ principal.com
We are an equal opportunity employer and welcome applications from all qualified candidates. All information received will be kept in strict confidentiality and for recruitment purpose only.
Only shortlisted candidates will be notified.
|Job ref no.||CCC0119 (CT3119322-01#0102)|
Principal helps people and companies around the world build, protect and advance their financial well-being through retirement, insurance and asset management solutions that fit their lives. We started in 1879 as an insurance company. Today, we’re a member of the FORTUNE 500® and a global investment management leader. We serve over 24 million customers worldwide from more than 20 locations throughout Asia, Australia, Europe, Latin America and the United States.
In Hong Kong, we are a provider of investment and retirement solutions. We combine our capabilities in global investment management, retirement leadership and asset allocation expertise to provide retirement and asset management services as well as award-winning mutual funds and investment products to businesses, individuals and institutional investors. We have been awarded “Good MPF Employer Award" for consecutive years by MPFA for our commitment, dedication and continuous effort in enhancing better retirement benefits for employees.
We are looking for high caliber talents to join our Hong Kong operation and grow with us. To find out more, visit us at www.principal.com.hk