Job ref no.: CT3123621-01#0041
Eddid Information Technology Service Limited

Customer Service Officer

Eddid Information Technology Service Limited

  • 5-day week
  • Discretionary bonus
  • Medical plan

Job Responsibilities:

  • To lead a small team and manage daily operations and supervise subordinates to provide excellent customer service and handle complaints
  • Handle new account opening, perform KYC and AML checking, input and maintain client’s information
  • Create and maintain good relationship with both prospective and existing clients
  • Provide quality customer services and handle client's enquiries and feedback
  • Support clients and Dealing Team to execute Bullion trading orders of Hong Kong/others stocks markets
  • Handle trade settlement in a professional manner
  • Offer support services to a client base covering Hong Kong and PRC

Job Requirements:

  • Post-secondary education or above
  • 1-2 years experience in customer services, preferably in the fields of banking and finance
  • Fluency in Mandarin and good command of English and Chinese
  • Good team player with Good communication and interpersonal skills
  • Holder of SFC Type 1 & 2 licenses is preferred but not a must
  • Knowledge of Ayers Front and Back office trading operating platform will be an advantage 

Attractive compensation and benefits packages will be offered to the right candidate. Interested parties, please send your application together with a full resume stating your present and expected salary and date of availability or by clicking Apply Now

All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 2 months may consider their applications unsuccessful. All personal data supplied will be kept for a reasonable period in accordance with the legal requirements. 

More job information
Job ref no. CT3123621-01#0041
Job Function
  • Wanchai
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree