Customer Service Officer
- 5-day week
- Discretionary bonus
- Medical plan
Responsibilities:
- Handle customer enquiries, requests and complaint promptly with courteous manner and professionalism
- Prepare daily/ weekly/ monthly reports and handle administrative duties of the team
- Log and update customer information into systems according to standard operating procedures
Requirements:
- Tertiary education or above with 2 - 3 years CS experience in call center
- Strong customer service skills and result-oriented towards customer service delivery
- Good command of both written & spoken English, Cantonese and Mandarin
- Pleasant, customer oriented, good communication and problem solving skills
- Self-motivated, able to work independently and under pressure
- Knowledge of MS Office and Chinese Word Processing
We offer attractive remuneration package and excellent development. Please send your application with expected salary via e-mail [via CTgoodjobs ] or to People Department, A. S. Watson Retail Hong Kong, Watson House, 1-5 Wo Liu Hang Road, Fo Tan, N.T.
We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.
| Job ref no. | CT3124955-01#0034 |
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About Watsons
Watsons is Asia’s leading health and beauty retailer, currently operating over 7,600 stores – more than 1,500 of which are pharmacies, in 13 Asian and European markets, including Mainland China, Hong Kong, Taiwan, Macau, Singapore, Thailand, Vietnam, Malaysia, the Philippines, Indonesia, Russia, Turkey and Ukraine.
Watsons operates over 250 stores in Hong Kong and Macau, of which around 60 have in-store pharmacies, making Watsons the No. 1 Pharmacy Network in Hong Kong. Watsons has a professional team of pharmacists, dieticians, Chinese medicine practitioners, health & fitness advisors, beauty consultants, a mother & baby advisor and a nurse. They are devoted to serving customers.
Watsons continually sets the highest standards in the health, wellness and beauty market, providing personalised advice and counseling in health, beauty and personal care on top of its market-leading product range, making customers LOOK GOOD, FEEL GREAT every day. Since 2009, Watsons has been the No. 1 Pharmacy/ Drugstore brand in Asia*. In Europe, Watsons is also the leading Health & Beauty retailer in Ukraine.
Watsons is the flagship health and beauty brand of A.S. Watson Group. Please visit www.aswatson.com for more in-depth information about A.S. Watson Group and its brands.
*Campaign Asia-Pacific/ Nielsen’s “Asia's Top 1,000 Brands" Online Study 2019 of over 8,000 respondents across 14 markets in Asia Pacific region
Watsons Hong Kong Website： http://www.watsons.com.hk/
Watsons Hong Kong Facebook： https://www.facebook.com/watsonshongkong/
Watsons Hong Kong Instagram： https://www.instagram.com/hkwatsons/