Job ref no.: CT3128012-01#2941

Customer Service Officer

Victory Securities Company Limited

Principal responsibilities:

  • Delivers professional customer service through answering enquires by phone and email
  • Handle and follow up clients’ enquiries, liaise with external parties and internal departments when necessary
  • Perform data entry and validation checking
  • Review duties to ensure timely completion and accuracy of daily operation
  • Closely work with IT department for software development and testing
  • Perform ad-hoc project and assignment


  • Degree Holder in Business Administration or equivalent or related discipline
  • Holder of SFC RA1 is an advantage
  • Minimum 2 years'  of relevant experience; with knowledge of securities industry products is an advantage, fresh graduate will also be considered
  • Strong customer service sense, with good communication and problem solving skills
  • Able to work independently and under pressure
  • Proficient in PC applications including Excel, Word and Chinese Word Processing
  • Good command of both spoken and written English and Cantonese with conversational Mandarin
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers


All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
More job information
Job ref no. CT3128012-01#2941
Job Function
  • Sheung Wan
Career Level
  • Entry level
  • Degree
  • 5-day week
  • 13-month pay
  • Education subsidies
  • Medical plan
  • Paid overtime